Start - Spiceworks. Cloud Help Desk. Wait! Don’t have a Help Desk account yet? Sign up and then follow along. 1: Add your team. Get a little help from your friends! It’s simple to build your team… add them right in the help desk, and they’ll get an email with instructions on how to get started. Spiceworks Help Desk is an IT help desk and ticketing system that can be hosted and downloaded with no cost. It is capable of handling an unlimited number of service tickets and there is no admin limit as well. It also features social elements required for agents to communicate and coordinate with customers easily to address their … Spiceworks Help Desk was picked because of its user-friendly design, low pricing, and basic … complex features of other enterprise-level solutions, its ease of use and low cost made it a viable option for improving our…. Read full review. Jul 01, 2022. Verified User. Director in Information Technology. Hospital & Health Care Company, 1001 ... Sep 23, 2015 · 800×280 128 KB. I’m thrilled to officially announce that the Spiceworks Help Desk Cloud Edition is now available for free to any and all users. Moving forward, it will be a free, ad-supported product, just like its on-premise predecessor. And, as icing on the cake, we’ve proactively refunded ALL subscription fees to our intrepid early ... 2. Categorizing and Routing Service Tickets. Another way AI can improve help desk management is by categorizing, prioritizing, and routing tickets. When requests come in, AI can compare them to similar past cases, determine their severity and likely outcome, then route them to the appropriate employee at the …Aug 23, 2022 · Spiceworks Cloud Help Desk is a free for life helpdesk software used by 280000 organizations worldwide. If you too are looking for a Cloud Help Desk solution... The community forums within Spiceworks Help Desk provide a valuable resource for IT professionals to share advice, support, reviews of software and hardware, and user-generated scripts and plugins. Users have reported solving computer problems from start to finish by utilizing features such as inventory comparison, advice from the community ... In today’s fast-paced digital landscape, providing efficient customer support is crucial for businesses to thrive. One of the most effective ways to streamline customer service ope... Good news: Spiceworks comes to the rescue with a Help Desk tool that provides a single place for you to manage all your tasks via tickets. With the Spiceworks Help Desk you can: Keep your users informed on tickets they’ve submitted. Identify common issues that are popping up on a consistent basis. In today’s fast-paced digital world, it’s not uncommon to encounter technical issues with our devices or software. When faced with such challenges, reaching out to a reliable help ...The standard work desk is 30 inches wide, 58 inches high and 22 inches deep. Computer desks typically measure 24 inches wide, 30 inches high and 24 inches deep. Desk types include ...What I do is the following @puigrus . 1- Rename the Help-Desk-Server.ova File to Help-Desk-Server.tar. 2- Open Tar File with 7-zip. 3- Extract the help-desk-server-disk001.vmdk File. 4- Use Starwind V2V Image COnverter ( V2V Converter / P2V Converter - Converting VM Formats ) to Convert the file from VMDK to VHD.cloud-help-desk-release-notes. benb-spiceworks (Ben.B (Spiceworks)) July 28, 2021, 2:15pm 1. We’ve resolved an issue affecting users of the Power BI integration with Cloud Help Desk, where the column mappings were corrupted in the data export used as the data source when importing data into …Get help desk reports with key information like updates on ticket and labor by organization. Not always at your desk? No problem! The top-rated Spiceworks Help …Desktop app will be unable to install shared plugins, shared reports, or shared language packs from the Spiceworks App Center. There may be other unanticipated effects on Desktop apps, potentially including impacts to core functionality. As we communicated in Dec. 2021, we recommend migrating off of the Desktop application.Using the knowledge base. You can access the knowledge base (KB) through your Cloud Help Desk. You'll see it right in the navigation menu. When you first access ...Get ready to take Spiceworks on the go with iOS and Android apps. These apps give you easy access to the Cloud Help Desk on your phone, allowing you to take ... Regaining Access to Help Desk Applies to: Cloud Help Desk. Whether your Spiceworks admin recently left your company or you inherited a Spiceworks help desk with no way to log in, there are times when you’re left staring at a login screen with nowhere to go. Fortunately, there is a simple process to gain access once more. Symptoms We can’t figure out how to merge tickets, or close as duplicate, which were both options in the on-prem version. Hoping some of y’all can help a girl out! 2 Spice ups. aaloi (aaloi) March 7, 2022, 1:51pm 2. Select the dropdown next to close when on a ticket, there should be a “merge existing ticket…” selection.Spiceworks Cloud Help Desk & Help Desk Server have a feature which allows admins to restrict access to the User Portal using Active Directory without exposing your AD server to the outside web. We utilize JSON Web Token (check out JSON Web Token Introduction - jwt.io for more details) to allow you to …Remove the existing network adapter. Add a “Legacy Network Adapter”. Power on and connect to your VM. Login to the console (user: help-desk-server / pass: help-desk-server) Edit the network configuration. Run “ip a” at the terminal and it will show your adapters. The Hyper-V ethernet should be “enp0s10f0”.Dec 21, 2022 · Overall: Overall Spiceworks Help Desk is a great tool to get your company Help Desk up and running with little effort. Highly recommend it. Pros: Spiceworks Help Desk is a great tool. It is free, easy to setup, easy to configure, easy to use, It creates a ticket number if setup to do so with an auto reply. richardbrooks (richardbrooks) May 10, 2022, 5:07pm 3. Yeah, but this doesn’t work. This is the registration portal. User is simply sent an email link that opens up the portal in a web browser. Has anyone been able to add the Spiceworks Helpdesk Portal in to Teams? i.e. similar how you add a Microsoft Form, Word or …Maybe it’s time you sought extra assistance from a software program that has been helping change the way help desks are run.The Spiceworks free help desk software offers you a fully-customizable help desk experience. You can first de-clutter your inbox by having all of the trouble tickets submitted via Spiceworks.Hello , anyone know how you can do to create subcategories in the latest version of the HELP DESK 7.5 or at least someone from whom you worked the plug -in " nested categories ticket" Thanks Spice (3) Reply (6)Spiceworks cloud-based help desk software is a free for life software that gives free support, requires no setup or maintenance, & can be managed from anywhere through the mobile app. Here is the official information regarding the end of support for the on-premise helpdesk as of 12/31/2021.Cloud Help Desk Data we collect. All of the ticket data that is entered in the Cloud Help Desk is collected by Spiceworks. Vendor Contracts Data we collect. All of the data you enter into Vendor Contracts is collected by Spiceworks. This includes, but is not limited to: Contract information.Working from home has become increasingly popular, and having a comfortable and functional home office is essential for productivity. One of the most important aspects of a home of...Jun 2, 2020 · We currently support (and are actively working on) the Spiceworks Cloud Help Desk and the new Spiceworks Help Desk Server . That said if you really need the legacy 7.5 version, you can actually get that by downloading the old inventory system: Solved. Spiceworks General Support. Hallo zuammen, Ich habe Spiceworks durch das language Pack von Flip in Deutsch umgestellt. Leider ist das Help Desk (nicht user Portal) immer noch in Englisch. Wie kann ich auch das Help Desk in Deutsch umstellen. Ich bedanke mich schon jetzt für eure hilfreichen … Unlimited Technicians. Premium Support. IT Community with Millions of IT Pros. All our products are free. No limits. No feature upgrades. No cost. We work with millions of IT pros and we get the pains of your IT budget. So, who pays for our free, rock-solid IT tools? Spiceworks. 9.91K subscribers. Subscribed. 5K views 2 years ago Spiceworks Cloud Help Desk Guide. Whether you’ve just recently started considering …Aug 8, 2022 · siddharth-spiceworks (Siddharth (Spiceworks)) August 8, 2022, 7:18pm 1. Hi all, we’ve released changes today with updates for the new Tickets interface. Fixed: Ticket Tasks save and display correctly. Fixed: Ticket email alerts now include ticket summary, instead of just the ticket #. Ticket summary will now appear in the monitoring alert emails. With Halo Service Desk, experience a modern and intuitive service desk platform that is all-inclusive and aligned to your needs.Maybe it’s time you sought extra assistance from a software program that has been helping change the way help desks are run.The Spiceworks free help desk software offers you a fully-customizable help desk experience. You can first de-clutter your inbox by having all of the trouble tickets submitted via Spiceworks. A good jumping off point is free help desk software like Spiceworks Help Desk. It can be set up quickly to give you easy access to all of your tickets from your phone. It might not help beam you up into outer space like the “Star Trek” communicator, but it will give you a super-fast way to tackle your help desk on the go. I had found something a couple weeks ago, but can’t seem to find it now. Looking for a complete list of # commands for HelpDesk. Thanks!Sep 10, 2019 · What I do is the following @puigrus . 1- Rename the Help-Desk-Server.ova File to Help-Desk-Server.tar. 2- Open Tar File with 7-zip. 3- Extract the help-desk-server-disk001.vmdk File. 4- Use Starwind V2V Image COnverter ( V2V Converter / P2V Converter - Converting VM Formats ) to Convert the file from VMDK to VHD. cloud-help-desk-release-notes. benb-spiceworks (Ben.B (Spiceworks)) September 9, 2022, 5:19pm 1. Hi all, we’ve released a small change to the Cloud Help Desk that highlights the ticket layout selector. add a “NEW” badge to the ticket layout selector to highlight the customizability of the Tickets page (for …A good jumping off point is free help desk software like Spiceworks Help Desk. It can be set up quickly to give you easy access to all of your tickets from your phone. It might not help beam you up into outer space like the “Star Trek” communicator, but it will give you a super-fast way to tackle your help desk on the go.Sep 10, 2019 · What I do is the following @puigrus . 1- Rename the Help-Desk-Server.ova File to Help-Desk-Server.tar. 2- Open Tar File with 7-zip. 3- Extract the help-desk-server-disk001.vmdk File. 4- Use Starwind V2V Image COnverter ( V2V Converter / P2V Converter - Converting VM Formats ) to Convert the file from VMDK to VHD. Rod is correct, and yes using multiple Organizations in the cloud HelpDesk will be on the same ticket view so you can see all the organizations as one. You can just create a new email account and register for Cloud Helpdesk separately. We are using the cloud-based Spiceworks Help Desk. I’d like to set up a …Sep 23, 2015 · 800×280 128 KB. I’m thrilled to officially announce that the Spiceworks Help Desk Cloud Edition is now available for free to any and all users. Moving forward, it will be a free, ad-supported product, just like its on-premise predecessor. And, as icing on the cake, we’ve proactively refunded ALL subscription fees to our intrepid early ... Definition of HELP DESK. a department or person that provides assistance and information usually for electronic or computer problems —often hyphenated when used before another noun…. See the full definition. 1 Spice up. next page →. I was looking up how to spell helpdesk. A help desk user portal is a one stop shop for issue requests. Analyze IT trends, improve overall workflow Because help desks can help you track metrics, such as average time spent resolving tickets, IT managers can run detailed reports to discover trends. For example, if you find a certain tech is very good at a specific task, you might want ... You could create a domain of support.yourdomain.com or helpdesk.yourdomain.com and point that to the Spiceworks domain. andreychernyshov2 (Andrey81) December 16, 2015, 10:35amDec 21, 2022 · Overall: Overall Spiceworks Help Desk is a great tool to get your company Help Desk up and running with little effort. Highly recommend it. Pros: Spiceworks Help Desk is a great tool. It is free, easy to setup, easy to configure, easy to use, It creates a ticket number if setup to do so with an auto reply. With the new live ticket update feature, Spiceworks’ Cloud Help Desk automatically updates the ticket grid when new tickets arrive or when information about a ticket changes. Each time a ticket has a new update, you’ll see a browser notification containing the information that’s changed, as well as an …Contact the AKO Help Desk by phone, email or through the ticket service on its website as of 2015. You can call them at 1-866-335-ARMY (2769) or send them an email at army.esd-w.su... Using Spiceworks’ help desk tracking software ensures that each employee group or level is addressed by customized protocols you set. You can create a group, such as “Company Executives,” that require priority attention. You can be sure that their status is ranked as top priority, and that the executives on th elist receive updates on ... Get help desk reports with key information like updates on ticket and labor by organization. Not always at your desk? No problem! The top-rated Spiceworks Help …Spiceworks help desk. Spiceworks Support. spiceworks-cloud-help-desk-chd-support, question. allenpuckett (Allen1619) April 7, 2022, 11:51am 1. Did they screw everyone’s up or ... The Cloud Help Desk interface was forcibly and globally changed for all CHD users last week.Half way down the page you will see a heading “Ticket Notification Templates” below are two ticketing options, one is Plain Text only and the other is HTML/Plain Text. Choose the radio button beside “Template per Content-Type” and then to the right of it select View/Edit.In today’s fast-paced digital world, it’s not uncommon to encounter technical issues with our devices or software. When faced with such challenges, reaching out to a reliable help ...I had found something a couple weeks ago, but can’t seem to find it now. Looking for a complete list of # commands for HelpDesk. Thanks!In today’s fast-paced digital world, it’s not uncommon to encounter technical issues with our devices or software. When faced with such challenges, reaching out to a reliable help ...3. Organize your help desk with custom attributes and ticket rules. Say you have dozens of tickets in front of you, but need to find and respond to the ones from the CEO first (the dreaded “C-suite in a ticket stack” dilemma, you could call it). Or maybe you need a way to prioritize the lot of requests, incidents, and projects in a custom ...You can configure the Cloud Help Desk's custom email address from Settings → Email → Custom Outbound Email Address (optional). To ensure delivery of emails ... The community forums within Spiceworks Help Desk provide a valuable resource for IT professionals to share advice, support, reviews of software and hardware, and user-generated scripts and plugins. Users have reported solving computer problems from start to finish by utilizing features such as inventory comparison, advice from the community ... We recently released a new feature for the Help Desk Cloud that allows admins to restrict access to the User Portal using Active Directory without exposing your AD server to the outside web. We utilize a technology called JSON Web Token (check out JSON Web Token Introduction - jwt.io for a further explanation) to allow you to authorize …Spiceworks cloud-based help desk software is a free for life software that gives free support, requires no setup or maintenance, & can be managed from anywhere through the mobile app. Here is the official information regarding the end of support for the on-premise helpdesk as of 12/31/2021.In Help Desk settings (in the “see additional Settings”) The portal is enabled (set to “true”) Any help is greatly appreciated! Thanks, Rob. ... DouglasJ’s answer should help you out. If your Spiceworks install is “out of the box default”, your port number should be 9675. rob20844528 (Rob2084) ...Spiceworks is a free network management, inventory and help desk solution, with no price tag. It’s not often you find something that’s both free and useful. …Help Desk assistance. Spiceworks Support. spiceworks-general-support, question. tdonohue (tdonohue) ... 1 Spice up. will-f-sw (Will F (Spiceworks)) June 9, 2016, 12:49pm 2. Hi Thomas and Welcome to the Community! If you have Active Directory integration then you can utilize the SSO feature. Check out the …Remote Desktop to manage computers. Networking. In a company with 35-40 users, I would like to have the possibility of managing the pc-s remotely (there are times when I am not in the company). I am looking for a solution to be able to access their computers (Windows) either by validating a request or ... Spark! …Can we Integrate Azure Active Directory with Spiceworks Help Desk’s User Portal. 5 Spice ups. dbeato (dbeato) August 27, 2020, 11:02am 2. THe Spiceworks Desktop App (Helpdesk/INventory) is no longer being developed as you can see below: https://community ... Unlimited Technicians. Premium Support. IT Community with Millions of IT Pros. All our products are free. No limits. No feature upgrades. No cost. We work with millions of IT pros and we get the pains of your IT budget. So, who pays for our free, rock-solid IT tools? The user portal in Spiceworks gives you complete control over what is displayed to your users. You can change colors, add images, create your own specialized messages, attach articles that you write, and more. You can configure the user portal to your liking and here’s how. Step 1: Select “View & Design Portal” …## 1. Silly Spiceworks help desk tickets (that are 100% true) The first post in our list comes straight from the help desk queue here at Spiceworks HQ. You would think the users at a company that makes IT software would be pretty savvy, but to err is human, even among the best of us. Spiceworks Help Desk for IT Pros. RUN YOUR HELP DESK & TEND TO YOUR TICKETS. - See and respond to all of your trouble tickets. - Create new tickets, close and re-open existing ones. - Add and edit ticket description and details. - Assign tickets and set priorities, due date & more. - Receive notifications on your mobile device for new/assigned ... Oct 4, 2022 · Last year, we made an announcement about our IT Tools & Apps with a focus on Spiceworks Desktop 7.5 that we deprecated in December 2021. Alongside that, we explained that we discontinued the development of Help Desk Server (HDS) and were re-evaluating its future. Of all the help desk offerings we have, Cloud Help Desk (CHD) is the p…. To set up a custom email address for outgoing messages, navigate to your cloud help desk Settings (top right of the navigation), go down to the Organizations area and pick the organization you are looking to update. From there, click on Email then Show settings under Additional Settings.Half way down the page you will see a heading “Ticket Notification Templates” below are two ticketing options, one is Plain Text only and the other is HTML/Plain Text. Choose the radio button beside “Template per Content-Type” and then to the right of it select View/Edit.Cloud Help Desk ; Inventory Online ... We offer free support for the Spiceworks Community and our entire suite of IT tools. ... We’re here to help you research your market, build your brand, generate demand, and support your products. Contact Sales. Contact Community Support Opens a new window Contact Technical Support. Contact Sales.Note: If you don’t see “Spiceworks Cloud Help Desk Connector” popup, you may need to check step 5 again to confirm you installed the connector file properly.Or you can get more help from Microsoft’s documentation Opens a new window .; Choose Authorize when prompted to authorize the PowerBI Connector.; Refresh your data within Power BI. You …Help Desk Default View. Spiceworks Support. spiceworks-desktop-app-support, question. jameskahre (themacguy) August 30, 2018, 11:58am 1. Is there a way to change the default view in the Help Desk module of Spiceworks? I’m running Spiceworks Version 7.5.00107, on premise which is up …We're entering the "phase 3" period we announced previously — in short, we're forcing a "toggle on" for the new Tickets interface for everyone. Please check out the new look and feel of the Tickets interface and give us your feedback. Whether you love it or have some constructive criticism, we want to hear from you! A good jumping off point is free help desk software like Spiceworks Help Desk. It can be set up quickly to give you easy access to all of your tickets from your phone. It might not help beam you up into outer space like the “Star Trek” communicator, but it will give you a super-fast way to tackle your help desk on the go. Help Desk Default View. Spiceworks Support. spiceworks-desktop-app-support, question. jameskahre (themacguy) August 30, 2018, 11:58am 1. Is there a way to change the default view in the Help Desk module of Spiceworks? I’m running Spiceworks Version 7.5.00107, on premise which is up …Spiceworks Help Desk Portal Login. Spiceworks Support. spiceworks-general-support, question. publiclibrary6082 (Kyle2858) July 5, 2013, 1:52pm 1. Hi, I am not sure if I posted this in the right area or not, but I had a question about the Spiceworks Help Desk Portal. I am wanting to use the ticket ...May 3, 2023 ... Zendesk is a smart alternative for companies looking to transition from Spiceworks. See for yourself and request your free trial today. Start ...In today’s fast-paced digital landscape, providing efficient customer support is crucial for businesses to thrive. One of the most effective ways to streamline customer service ope...Hello, I have been using the Cloud Help Desk fo the last 3 years with little to no issues until now. When i have an employee send an email for a ticket to the actual spiceworks help desk email address they are no longer getting confirmation that the ticket was created as an email back to them. This stopped …DouglasJ. habanero. May 21st, 2010 at 5:11 AM. The only options for credentials in the Help Desk is the AD Authentication or simply using an email address. Other options outside of Spiceworks have been discussed many times here in the community. I suggest searching for Help Desk Authentication. flag Report.Step 1: Decide How You Want To Receive Tickets. The Spiceworks Help Desk gives you 3 options for receiving tickets: through email, the user portal, and you …May 18, 2021 · Desktop app will be unable to install shared plugins, shared reports, or shared language packs from the Spiceworks App Center. There may be other unanticipated effects on Desktop apps, potentially including impacts to core functionality. As we communicated in Dec. 2021, we recommend migrating off of the Desktop application. With so many workers logging hundreds of hours a month toiling behind a desk, wouldn’t it be amazing if there were a way to sneak in some health benefits while working? A sit-stand...nicole (Nicole (Spiceworks)) September 23, 2015, 11:43am 1. 800×280 128 KB. I’m thrilled to officially announce that the Spiceworks Help Desk Cloud Edition is now available for free to any and all users. Moving forward, it will be a free, ad-supported product, just like its on-premise predecessor. And, as icing …Starting the import process. Navigate to Settings, select the appropriate organization (if you have multiple) and select Import/Export Tickets. Click the Choose file to upload button and select the JSON file you downloaded above. Wait for the JSON file to upload (this can take seconds or many minutes, depending on the JSON file size).Nov 11, 2011 · Description Standing on the shoulders of giants, I pilfered James Hale’s code who had modified Milosz Suchy’s code. This HTML helpdesk template provides a nice clean display with the original ticket description on the top along with complete ticket history below. Essentially I polished this up a bit with some minor changes to the layout and formatting as well as a couple of spelling ...
Oct 4, 2022 · Last year, we made an announcement about our IT Tools & Apps with a focus on Spiceworks Desktop 7.5 that we deprecated in December 2021. Alongside that, we explained that we discontinued the development of Help Desk Server (HDS) and were re-evaluating its future. Of all the help desk offerings we have, Cloud Help Desk (CHD) is the p…. . Hotspot mobile
The legacy Spiceworks Desktop application did contain Inventory and Help Desk components, but it’s facing its end-of-life very soon and won’t be supported. In it’s place is the Help Desk Server (an on-premises help desk), Inventory Online (cloud based inventory) and Cloud Help Desk. I think what … The truth is that free help desk systems like Spiceworks allow companies to complete tasks in an efficient and effective manner. You just need to examine your needs and review what each help desk software package offers. It’s a good idea to investigate and fully consider which help desk system will be the most beneficial to your company. Get at-a-glance insight into the health of your help desk on the Reports page. Filter : Filter the report view by assignee, organization, priority, creator, and more to see top ticket … Spiceworks Support. spiceworks-desktop-app-support , spiceworks-cloud-help-desk-chd-support , question. 2. 105. March 5, 2024. Unable to invite new user in spiceworks. Spiceworks Support. spiceworks-general-support , spiceworks-cloud-help-desk-chd-support , question. 1. Less sitting is better for your overall health and well-being, according to Mayo Clinic. That’s why standing desks are becoming more important in the workplace and at home. Those w...September 9, 2019. 7.5.00104 - Release Notes. Spiceworks Support. on-prem-help-desk-inventory-app-release-notes. 50. 34. July 19, 2018. Scheduled maintenance will cause outage, also check your Desktop app version. Spiceworks Support.We recently released a new feature for the Help Desk Cloud that allows admins to restrict access to the User Portal using Active Directory without exposing your AD server to the outside web. We utilize a technology called JSON Web Token (check out JSON Web Token Introduction - jwt.io for a further explanation) to allow you to authorize …The whole reason I installed this software was for the map feature. the new cloud spiceworks stuff doesnt seem to offer this feature. Hi LRTC-IT, in case it was not clear, the “fix” was removing the webpage that advertised this product. Legacy Desktop 7.5 has been End of Development (EOD) since 2018 and will be EOS/EOL in about 10 days.Spiceworks Cloud Help Desk & Help Desk Server have a feature which allows admins to restrict access to the User Portal using Active Directory without exposing your AD server to the outside web. We utilize JSON Web Token (check out JSON Web Token Introduction - jwt.io for more details) to allow you to …The version of Spiceworks Helpdesk we are using is the Windows installation (Version 7.5.00107) not Linux or VM. Of a privacy perspective, you've done the right choice. The privacy terms of Spiceworks don't use as much data as the VM/OVA solution nor the public cloud solution. It's also more customizable.Mar 1, 2022 ... Considering migrating from the Spiceworks Desktop 7.5 Help Desk to Spiceworks Cloud Help Desk? This walkthrough will guide you step-by-step ...Dec 27, 2019 · Since your help desk software is online in the cloud, there’s no server procurement, setup, or maintenance. Just sign up and you are ready to go! Make your job even easier by using monitors, alerts, custom ticket attributes, and ticket rules. Get help desk reports with key information like updates on ticket and labor by organization. Mar 1, 2024 · Over 2 million IT pros worldwide use Spiceworks’ free IT management app and online community to simplify “everything IT” about their jobs. It’s where they work, talk shop with other IT pros and tech vendors, and get info to help them decide what IT stuff to buy. And when we say “free” we mean it (no catches or gimmicks). Always has been free, always will be! cloud-help-desk-release-notes. benb-spiceworks (Ben.B (Spiceworks)) September 23, 2021, 9:14pm 1. We’re excited to open up early alpha testing for our new Tickets interface for desktop browsers! We have been working hard to bring you a refreshed Tickets interface. This is a major milestone in our journey towards replacing the existing …Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.Hello - when you demote an admin, you will be given the option to assign all open tickets to another admin or to leave them unassigned. Closed tickets will still show the demoted admin associated with them so you would still be able to search for those older tickets that were closed at the time of demotion..